Can I use my pre-existing domain name?
Yes, your website can use an existing domain name that you already own. You can choose to point an existing domain name within your Tripledash account, although you will need access to your existing domain name registrar. We can help you purchase a new domain name.
Does the pricing include GST?
Yes, for New Zealand customers, goods and services tax of 15% is included in the Tripledash price.
What does the annual/monthly subscription cost cover?
The Webcard website has an annual subscription of NZ$12. The Homepage, Profile, and Shop websites have an annual subscription of NZ$100, NZ$300 and NZ$480 respectively or if paid month-to-month NZ$12, NZ$30, and NZ$50 per month. This subscription covers the hosting of your website, the support for your website and the on-going research and development of the Tripledash platform, meaning your website is kept up-to-date with the latest technology changes.
NOTE: Your domain hosting subscription is charged separately. If your website is hosted by Zeald, you can find your domain name subscription details in portal.zeald.com.
What kind of payment methods do you offer?
You can pay for your Tripledash website via credit card, one-calendar month/year in advance.
I don't have a credit card. Are there any other payment options if I would like to purchase a Tripledash website?
We do not accept bank transfers or direct deposits, but you can pay for your Tripledash website with a Visa/Mastercard Debit Card.
Can I pay my monthlies by direct debit?
No, your annual or monthly subscription must be paid for using a credit card, or a Visa/Mastercard Debit Card.
What happens if I want to cancel after 14 days?
All Tripledash websites come with a 14-day trial period, money is only charged on the 15th day.
What kind of trial website do I get?
Your trial website will show you the full functionality of a Tripledash. Depending what type of business you are, you'll either have a Profile or a Shop website to trial. The homepage website is similar to the Profile website, except there is only one page. Those who are interested in the Webcard, should check out our demo.
What is the difference between a Homepage website and a Profile website?
The homepage website is similar to the Profile website, except there is only one page. It is exactly like the homepage of the Profile website. All your information would need to be confined to the one-page.